Delivery & returns

Clear rules, the same for every order. If anything here does not answer your question, call us on 01632 960 418.

Delivery

  • Dispatch: orders placed before 2pm on a working day are dispatched the same working day. Orders placed after 2pm, or at a weekend or on a bank holiday, are dispatched the next working day.
  • Standard delivery: £7.95 per order.
  • Free delivery: on orders over £150 .
  • Mainland UK: delivered the next working day after dispatch.
  • Highlands, islands and Northern Ireland: delivered 2–3 working days after dispatch.
  • Made-to-order items: dispatched within 5 working days of your order. Anything else on the same order can be sent ahead at no extra charge if you ask.
  • Large orders: orders of a full pallet or more are delivered on a pallet service. We will call you to agree a delivery day.

Every order is sent with a tracking link by email as soon as it leaves our warehouse.

Returns

You can return any unopened pack within 30 days of delivery for a refund or credit. Packs must be sealed, unused and in a condition we can sell again.

  1. Email orders@boxes.junaid.guru with your order number and the items you would like to return.
  2. We will reply within one working day with a returns reference and a collection date.
  3. Our courier partner collects the parcel. If the return is not because of our mistake, we deduct £7.95 for the collection.
  4. We refund to your original payment method, or credit your trade account, within 5 working days of receiving the goods.

We cannot accept returns of opened packs, made-to-order items, custom-printed items or bespoke boxes, unless they are damaged or faulty.

Damaged or missing goods

If something arrives damaged, or part of an order is missing, tell us within 2 working days of delivery.

  1. Take a photo of the damaged item and the outer packaging before you throw anything away.
  2. Email the photos to orders@boxes.junaid.guru with your order number, or call 01632 960 418.
  3. We will send a replacement on our next dispatch, or refund the item if you prefer. You will not be charged for delivery or collection.

If a delivery arrives visibly damaged, you can sign for it as “damaged” or refuse it, and let us know the same day.

Frequently asked questions

When is the cut-off for same-day dispatch?

2pm, Monday to Friday. Orders placed by then leave our warehouse the same day.

Do you deliver on Saturdays?

Not as standard. If you need a Saturday delivery, call us before you order and we will check whether our courier partner can do it for your postcode, and what it costs.

How is the free delivery threshold worked out?

On the order subtotal excluding VAT, after any bulk discounts. If your subtotal is over £150 , delivery is free.

Can I collect my order from the warehouse?

We do not run a collection counter, because every order goes through the same picking and checking process. Trade customers who need something urgently can call us and we will see what we can do.

Do you deliver outside the UK?

Not at the moment. We deliver to addresses in Great Britain and Northern Ireland only.

How will I know when my order has been dispatched?

We email a tracking link as soon as your parcel leaves us. If you have a trade account, your account manager can also send dispatch confirmations to a second email address, such as your accounts team.

Can I change or cancel an order after placing it?

Yes, if it has not yet been dispatched. Call us on 01632 960 418 as soon as you can. Once an order has been picked and packed, it is treated as a return.

Can I return a pack I have opened?

Usually not, because we cannot sell an opened pack again. If an item is faulty, it does not matter whether the pack is open: tell us and we will put it right.

How long do refunds take?

We process refunds within 5 working days of receiving your return. Card refunds can take a further 3–5 working days to appear, depending on your bank.

Do you take back packaging?

Trade customers within 25 miles of Northampton can give our driver clean, flattened cardboard and wooden pallets when we deliver. See our sustainability page for details.